The same incident, again, is a sign the cause was never found
Teams under pressure fix what is in front of them — restart the service, roll back the deploy, block the IP — and move on. The system comes back, but the reason it failed is still there, waiting to fail again. Root cause analysis is the discipline of not stopping at the symptom.
We work the evidence methodically and without blame, because the goal is a system that does not repeat the failure, not a person to point at.
How we work
- Reconstruct the timeline. We assemble what happened, in order, from logs, telemetry, and the people who were there.
- Ask why, repeatedly. Using 5 Whys and fishbone analysis we move past the trigger to the systemic conditions that allowed it.
- Separate cause from contributor. We distinguish the root cause from the factors that made it worse or slower to detect.
- Drive corrective action. Each finding becomes an owned, prioritised action with a way to verify it landed.
Blameless by design
Honest analysis only happens when people are safe to be honest. We keep the focus on systems and process, producing a report your leadership and regulators in Singapore and India can trust.